Privacy Policy for Roots Family Chiropractic, Ltd.

Effective Date: 11/24/2024

At Roots Family Chiropractic, Ltd., we are committed to protecting your privacy and ensuring a secure experience when using our services. This Privacy Policy outlines how we collect, use, and protect your personal information, including your phone number, and how we comply with relevant regulations regarding text messaging.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, phone number, email address, and other details you provide when booking appointments, contacting us, or signing up for our services.

  • Health Information: To provide chiropractic services, we may collect health-related data relevant to your treatment. This information is protected under HIPAA regulations.

2. Use of Personal Information

We may use your personal information for the following purposes:

  • To schedule and manage appointments.

  • To send appointment reminders, confirmations, and other relevant notifications via text message.

  • To communicate about services, promotions, or health-related updates (if you have opted-in to receive these messages).

  • To improve our services and customer experience.

3. Text Message Notifications

By providing your phone number and consenting to receive text messages from us, you agree to the following:

  • You may receive text messages related to appointment reminders, confirmations, and other essential notifications.

  • You may also receive marketing or promotional text messages, but only if you have explicitly opted in to receive them. You can opt-out of marketing text messages at any time by replying "STOP" to any marketing message or by contacting us directly.

4. Your Consent

By providing your phone number and consenting to receive text messages from us, you agree to the following:

  • You consent to receive text messages to the mobile phone number you have provided.

  • You understand that message and data rates may apply, depending on your mobile carrier and plan.

5. Opt-Out

You can opt out of receiving text messages at any time. To stop receiving marketing text messages, reply with "STOP" to any message we send. For appointment reminders and other necessary communications, you may opt out by contacting our office directly.

6. Data Protection

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We comply with all applicable privacy laws, including HIPAA, to protect your health information.

7. Third-Party Services

SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstance.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

9. SMS Terms and Conditions 

Welcome to Roots Family Chiropractic. By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.

Consent for SMS Communication

  • By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from Roots Family Chiropractic. This includes but is not limited to the types of communications described below.

  • Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with third parties, except as required by law or as stated in our Privacy Policy.

Types of SMS Communications

We may send SMS communications in the following contexts:

a. Customers and Guests

  • Order updates (e.g., order confirmations, shipment tracking, delivery notifications).

  • Notifications about account activity or relevant services.

  • Promotional messages, if separately consented to by the user.

b. Job Applicants

  • Updates on the status of your job application.

  • Onboarding materials or instructions.

  • Other employment-related information.

Standard Messaging Disclosures

  • Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions.

  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.

  • Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP” to (312)724-8724. Once you opt out, you will no longer receive SMS messages from us, except for transactional or legally required communications.

  • Help Support: For assistance, text “HELP” to (312)724-8724, or visit our Privacy Policy or Terms of Service.

User Responsibilities

  • Accurate Information: You are responsible for providing accurate contact information to ensure the delivery of messages.

  • Device and Carrier Compatibility: SMS communication is subject to compatibility with your mobile device and carrier service.

Changes to SMS Terms of Service

Roots Family Chiropractic reserves the right to update or modify these terms at any time. We will notify you of any changes through a message or an update to this document.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our text message practices, please contact us at:

Roots Family Chiropractic, Ltd.
(312)724-8724
frontdesk@rootsfamilychiro.com

By using our website or services, you agree to the terms outlined in this Privacy Policy.